Terms & Conditions

Private Tuition

Please be advised that unless otherwise stated all one-day or half-day courses are carried out at a date of mutual convenience between The Emma Dupont School of Etiquette Ltd and the client. Once a date and venue has been arranged, and payment has been received, clients will receive an email with final confirmation and arrangements for the day. The tuition will not go ahead until full payment has been received.

Payment Terms

A 25% non-refundable deposit is required to secure the course training date, with the balance due 14 days before the course commencement date.

Cancellations

More than 14 days before the course commencement date = 25%

14 days to 7 days = 50%

Less than 7 days = 100%

Postponements

Postponements are considered on a case-by-case basis.

Group Courses

Payment Terms

For all group courses provided by The Emma Dupont School of Etiquette Ltd in the UK, full payment is required to secure your place.

Once payment has been received, clients will receive an email with final confirmation and arrangements for the courses. No places can be held without full payment.

Cancellations & Postponements

No refund is offered to students on group courses.

In the unlikely event that a course with a stated minimum numbers of attendees does not meet the target then The Emma Dupont School of Etiquette Ltd reserves the right to cancel the course.

A full refund will be offered to fully enrolled students within seven working days. The Emma Dupont School of Etiquette Ltd cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.

Updated Terms & Conditions for Covid-19

We’re taking our responsibilities to respond to Covid-19 very seriously. First and foremost, looking after our clients is our number one priority, which is why we are staying close to the UK Government to ensure we are doing the right things.

Our training rooms have hand sanitiser placed at the entrance of every area, and in addition each client will be provided with their own individual hand sanitiser to keep throughout the course.

Social distancing measures will be honoured at all times and as such the maximum number of attendees for each course will be 5.

We have been liaising closely with our partners to ensure they are also honouring their responsibilities to the required level.

In the event that a client contracts Covid-19 or is contacted via the Test & Trace system and instructed to self-quarantine for 14 days, and is therefore unable to attend the course they have registered for, then the option of a full refund or postponement to a future course will be offered on receipt of documentation confirming their situation.

In the event that Emma Dupont contracts Covid-19, or is contacted via the Test & Trace system and instructed to self-quarantine for 14 days, the course will be cancelled and the option of a full refund or postponement to a future course will be offered.

Unfortunately, no reimbursements can be given for travel or accommodation costs incurred.

General Terms & Conditions

Methods of Payment

Payment is required via bank transfer, credit or debit card. Details will be provided on booking.

All payments received must be in British Pounds.

Damages and Breakages

Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The Emma Dupont School of Etiquette Ltd or affiliated companies, will be covered by the responsible party.

Late Arrivals

The Emma Dupont School of Etiquette Ltd asks all students to arrive for the time stipulated on the course welcome information, unless agreed otherwise. Emma Dupont will leave and no refund will be offered for students who fail to show after 40 minutes without telephoning, texting or emailing to alert her to their lateness.

Dress Code

Some of the training courses take place in London’s most prestigious private members clubs and hotels, which enforce dress codes. Emma Dupont will be unable to go ahead with the training should students turn up in clothes that contravene these dress codes.

Information on dress codes (together with all other relevant information about the course) will be sent upon receipt of payment. The student accepts that failure to comply with the dress code will result in training not taking place. No refund will be offered.

Filming & Photography

Video or audio recording of any class, seminar or workshop given by The Emma Dupont School of Etiquette Ltd is prohibited unless otherwise agreed. If permission has been granted, then it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.

The Emma Dupont School of Etiquette Ltd may film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must alert The Emma Dupont School of Etiquette Ltd writing no less than five working days before the course commencement date. The Emma Dupont School of Etiquette Ltd will inform students of any planned filming or photography by a party other than The Emma Dupont School of Etiquette Ltd in writing.

The Emma Dupont School of Etiquette Ltd reserves the right to postpone any training due to industrial action, ill health or any other unforeseen occurrence, and will make every best effort to inform the client in time.

 The Emma Dupont School of Etiquette Ltd the right to change or replace any modules on any of the listed courses; where possible students will be notified of these changes.