Case Studies


From Socially Anxious to Deliciously Confident

Anna moved to London from The Ukraine eighteen months ago when she married an English gentleman. At first she was very excited to be living in a city that she had always dreamt about, but, as time passed the novelty had worn off and the cultural differences became more and more apparent.

Her lack of confidence reached a crescendo one evening at a drinks party when she was trying her best to chat with a group of English ladies. Due to the language differences (nothing every translates exactly) and her lack of knowledge surrounding English small talk she asked, what transpired as, an inappropriate question.

Anna didn’t know what she had said to offend this particular lady, but it was clear that a faux pas had been committed which left Anna suffering with severe social anxiety, to the point where she was avoiding social events.

I had the privilege of tutoring Anna through my Signature Programme, the Lady’s Three-Day Etiquette & Empowerment Course, during which time I coached her on the cultural differences between our countries, how to make a confident and outstanding first impression, dining with ease and ensuring her personal brand was shining through in her business life.

We also enjoyed a wonderful three-course luncheon at The Ritz Hotel, London where she was able to put her formal dining skills into practice, safe in the knowledge that I was there to put her at ease and help her.

Anna left my programme with a renewed sense of excitement about her life in London and she has since been in in contact to tell me how differently she feels about meeting new people, and also how her husband is so proud of her.

She now looks forward to social engagements and has also joined a business networking club, something she would not have even considered a few months ago.

Nothing brings me greater pleasure than to see how these skills can transform someone’s confidence and bring elegance, grace and empowerment into their lives.

Dining Skills fit for a State Banquet

I was contacted by a charming young lady from Qatar requesting that I 'polish her dining skills before it was too late'. I was intrigued...

My client had arrived in the UK in 2016 to study for a few months and, as often happens, is still living here. London tends to have that effect on people!

Deema had fallen in love with the city and our culture, but she was becoming increasingly concerned when dining out with her new English friends.

She knew there were differences but she could not quite see what they were, hence why she decided to contact me.

Over a three-course luncheon in one of London's finest restaurants, I slowly coached her through every element of the meal, beginning with who should walk to the table first and where they should sit, to where to place her handbag and what to do with her hands when she was not eating.

We chose the meal together and she learned how to signal to the waiting staff discreetly and elegantly, as well as how to eat awkward food and what to do when she makes a mistake (which, by the way, we all do from time to time).

There were many surprises for her, such as how we should correctly eat bread (not by cutting and covering it all in butter), and that the host must always be the last person to finish.

She practiced handling her flatware correctly, including resting in between each bite and not holding her knife like a pen (a common mistake!).

Her biggest challenge was maintaining her posture whilst dining and I assured her that this just comes with practice, although good core strength is also a bonus. Who knew that attending pilates classes could help your dining etiquette skills!

At the end of the meal Deema confided in me that she was attending a job interview a few days later and it was to be held over luncheon. Now I understood 'before it is too late!'

She felt much more relaxed and confident after our coaching session, and I am pleased to to say that Deema performed so well during the interview that she was offered the position a week later.

If you would like to gain some new confidence skills then please do not hesitate to contact me for a complimentary 30 minute session.