English Business Protocol
Skills Programme


This comprehensive one-day programme covers all aspects of English business protocol and will equip you with the knowledge and skills you need to meet new acquaintances, build business relationships and achieve your goals and aspirations in one of the world’s leading financial centres.

Suitable for any nationality, Emma’s cross-cultural business experience will ensure you feel comfortable and at ease, while she equips you wish finesse, polish and confidence for this new stage of your career.

A signed certificate will be presented on completion of this programme:

Introductions and Social Graces

  • Introducing yourself and others correctly, in accordance with rank
  • Shaking hands and social kissing in the workplace
  • The importance of small talk and the British sense of humour in business
  • Remembering people’s names
  • Correct use and presentation of the business card

Networking

  • Preparing beforehand
  • Name badges and where to wear them
  • The elevator pitch
  • How to walk up to strangers
  • How to include others
  • Working the room
  • How to excuse yourself politely but firmly
  • Following up effectively

Dining Etiquette

  • The different types of service
  • Chinaware, glassware and flatware
  • Linens & table decorations
  • Seating plans for formal & informal dining
  • How to hold flatware and glasses correctly
  • Napkin placement
  • The British place setting
  • When to start the business talk
  • How to eat tricky foods
  • What to do when things go wrong
  • Passing the port
  • Toasts
  • Tipping

Dress Code & Image

  • Dress codes explained – from Smart Casual to White Tie
  • Hair & grooming
  • Shoes, socks & hosiery
  • Accessories & jewellery
  • Dress-down Friday
  • A business executives props

Corporate Entertaining

  • Home vs restaurant dining
  • Different types of invitations
  • Guest lists & seating plans
  • Menu planning
  • Toasts & speeches
  • Corporate gift giving

Course Duration
6.5 Hours* – £795

book this course

*Includes a one-course lunch with soft drinks.